Metaswitch Community SSO Help
This page provides guidance for signing in to the Metaswitch Community using Single Sign-On (SSO).If you have lost your MFA profile
Multi-Factor Authentication (MFA) adds an extra layer of security by requiring a one-time code from an authenticator app, in addition to your username and password.Your MFA profile should exist in your authenticator app as "AzureforOperatorsSSO"
Note: This name exists for legacy reasons. It is correct, and expected - Alianza is investigating non-disruptive options to rename it in the future.
If you cannot find this profile in your authenticator app, please contact our support team using the details below. They can help you reset your MFA.
Metaswitch Community does not currently provide MFA backup or recovery codes. If you lose access to your authenticator app, support assistance is required to regain access.
If you do not already have a Metaswitch Community Account
To sign up for an account, please visit this page
Setup Instructions (New Account)
MFA setup works best when performed on a desktop or laptop browser, with the authenticator app installed on a mobile device.- You are presented with a page containing a QR code. Use a supported authenticator app to scan this code. Supported apps include Microsoft Authenticator and Google Authenticator, though other standard authenticator apps may also work. Scanning the QR code creates an entry named "AzureforOperatorsSSO" in your authenticator app.
- Select "Continue"". You are prompted to enter the code from your authenticator app. Enter the code and select "Verify".
- After entering the first code, you may be prompted for a second code. If this happens, wait for the authenticator app to generate a new code, then enter it and select "Verify".
Each MFA code is time-limited and can only be used once. If your codes keep being rejected, your device clock may be out of sync. Check that the date and time on your device are set automatically, then try again.
If at any point you lose access to the authenticator app linked to your account, please contact our support team using the instructions below.
If you need to move your MFA profile to a new device
If you already have MFA set up on your account but need to change the device you use (for example, if you get a new phone) it may be to transfer your authenticator profiles between devices.
The following links provide official instructions for migrating profiles:
If you are using a different authenticator app, refer to the documentation provided by that app.
If you are unable to migrate your MFA profile using these methods, please contact our support team using the details below and they will assist you.
I'm not able to sign in and I have an urgent issue
If you are not able to sign in and have a critical emergency that impacts active subscribers, you can contact our support 24x7 team using the phone numbers below. If you are a Metaswitch Networking customer, please contact your regular support representative.
| Metaswitch Products | Managed Service for Teams Calling |
|---|---|
| US toll-free: +1 800 308 8772 | US toll-free/International: +1 855 552 3890 |
| US/International: +1 510 748 1838 | UK toll-free/International: +44 808 501 5873 |
| UK/International: +44 20 8362 3300 |
If you're still having issues signing in
If you continue to experience issues signing in after following the steps above, please contact our support team and include a clear description of the problem you encounted.
Contact: commhdesk@metaswitch.com