Azure for Operators SSO Help

If you do not already have an Account

To sign up for an account:


Setting up multifactor authentication (MFA)

As part of the sign up process you must register an app based multifactor authentication method. This change is in line with security best practices, as TOPT MFA is significantly safer than phone based MFA, particularly against phishing attacks.

Please see this blog post for more information about the motivation behind this change.

Setup Instructions

  1. You will be presented with a page containing a QR code. You can use the Microsoft Authenticator app, or any other authenticator app to scan this code and this will add an entry for "AzureforOperatorsSSO".
  2. Upon clicking continue you will be prompted to enter the code from your authenticator app. Enter this code and click "Verify".
  3. After entering the first code, you may be prompted for a second code. If this happens, wait for the authenticator app to generate a new code, then enter this and click "Verify".
  4. If at any point you lose access to the authenticator app which you have linked to your account contact our support team using the instructions below.


I'm not able to log in and I have an urgent issue

If you are not able to log in, and you have a critical emergency issue that impacts active subscribers, then you can contact our 24x7 team with the phone numbers in the table below. If you are a Metaswitch Networking customer, contact your regular support representative.

Metaswitch Products Affirmed Products Managed Service for Teams Calling

If you're still having issues signing in

If you're still having issues signing in after following the above process, please get in contact with our support team with a clear description of the problem you have encountered.

If you are an internal Azure for Operators User